![]() ![]() We have rented Sea Spirit from Sun Palace Vacations for the past five years. We just returned from our annual trip to Fort Myers Beach. We will be going back to Fort Myers Beach to rent a house but will never rent from Sun Palace again. The house we rented was very very expensive. That puts us at Wednesday evening, so that was more than half our stay not being able to use the pool and dealing with this while on vacation! Mary who is the General Manager at Sun Palace was very unprofessional and all she did was continue to make excuses. The pool was so badly green it took 24 hours and them coming back 3 times to clear the pool water up. Around 5:30pm Tuesday evening, a pool guy shows up and wanted to argue with us. They called the pool company while I was there and told me they will be there that evening. She also made excuses that they are very busy. She went and got Mary for me and I showed Mary the pictures of our very green pool and asked why no one has been there to clean it. I explained the numerous phone calls I made to them and she told me they are short staffed so its been hard keeping up with all the calls. It was now 4:30pm Tuesday evening and I knew they close at 5pm so I drove to their office. I waited for hours and no one showed up, I called Sun Palace back 4 times and they did not answer the phone any of them. I called and talked to Mary again and she told me that the pool company will be there real soon. ![]() Its now Tuesday around 10am and still nothing and the pool is getting greener and greener. I called back first thing Monday morning and they told me that the pool company may not be able to get there that day but if not they will be there first thing Tuesday morning. It was late so I called them Sunday morning and got a message that they were closed. While the house itself was a very nice home, when we arrived Saturday evening the pool was green. We rented the Grande Palermo in Fort Myers Beach a couple weeks ago for 7 days. I will never rent from Sun Palace ever again. ![]()
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